Important Coronavirus Info

Ford Genuine Parts

Dear Customer, it is an honour for us to welcome you to the FORD and Arabian Car Marketing Company family. We congratulate you on this remarkable decision of owning a Ford.

As you are well aware, Ford is one of the world’s safest, reliable and well-trusted brands. By choosing Ford you have chosen to benefit from their award-winning characteristics. The team congratulate you on making the right choice and wish you a Happy and Safe Motoring!

Ford Service Information

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    Relevant Service Interval

    NOW SERVICE YOUR FORD AND LINCOLN EVERY 10,000 KMS OR ONCE IN 6 MONTHS (WHICHEVER IS EARLIER)

    Use of Motorcraft Synthetic Engine Oil from Ford Motor Company optimizes the engine life of your Ford and Lincoln Vehicle.And what you get is a longer peace-of-mind and extended smiles per mile.Now Go Further with the New Extended Service Interval.

    Request a Service

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    First Service Visit

    Like any vehicle, your Ford too requires you to bring it for regular service. This helps in keeping your Ford fit and making your journeys rewarding.As per our service policies, to serve you better, all vehicles are admitted for service through appointments except those that require critical/emergency attention.Just so that you don’t spend precious time reminding yourself about this simple task, our service team leaders will speak to you a week before your service due date. This personalized reminder service comes at no extra cost and will remind you to schedule an appointment whenever service is due.On an average the period of service for any Ford vehicle is around 90minutes. This is in case the vehicle is admitted for regular service with no extraordinary faults. The same may extend to an hour in case of a major service interval.

    Request a Service

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    Roadside Assist

    Ford’s Road Assist is a complimentary roadside assistance offered on purchase of your new Ford/Lincoln vehicle. This service is valid anywhere in the GCC and available up to 5yrs/100,000kms for Ford and 6yrs/120,000kms for Lincoln whichever is earlier.To avail this service you will have to provide your vehicle’s VIN (VehicleIdentification Number) displayed just below the Front Windscreen and Plate Number apart from your location and contact number.Please call 24571366 for Oman.For complete details on eligibility, service provided, exclusion and conditions, please refer to Ford’s Road Assist Booklet given to you on purchase of your vehicle.

    Call Roadside Assist

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    Service Packages

    Maintenance Plan provides worry-free driving by including all scheduled maintenance as a pre-paid expense.

    • You pay nothing more for covered services.
    • Protect yourself against rising maintenance costs due to inflation.
    • Timely care and inspections that can prevent serious and expensive repairs.
    • Optimal vehicle performance for the long run.
    • Protection for your vehicle investment and budget.
    • May increase your resale value, while limiting maintenance costs.
    • Ford factory-trained technicians using only original equipment manufacturers (OEM) parts to keep your vehicle running at its best.

    Various Service Packages Available

    1. FORD - ESP - Start-up - One time purchase up to 6yrs/200,000kms with one upgrade.
    2. FORD - ESP - Flexible - Anytime purchase from the current kilometre to 3yrs/60,000kms.
    3. ACM - PPS - Anytime purchase from the current kilometre to2yrs/40,000kms.

    Contact Us for more Information

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    Ford Tamin Insurance

    Ford Tamin is a joint venture between ACM-Ford & AL-Ahlia Insurance Company. Ford Tamin offers Comprehensive Motors Insurance forFord Vehicles featuring:

    • Dealer Repair
    • Nil Depreciation
    • Free Road Side Assistance
    • Free UAE Coverage

    Contact Us for more Information

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    Loyalty Program: Walla

    Walla Customer Loyalty Program rewards Ford and Lincoln vehicle owners for their loyalty in maintaining their vehicles, with us and using our service & parts facilities. The salient features are:

    • Enrollments points
    • Service Points
    • Parts Purchase (Parts Counter) Point
    • Bonus points
    • Loyalty PointsCustomers can redeem the points at their convenience against service visits in the service facility.

    Contact Us for more Information

Your Satisfaction Matters

We are continuously going all out to bring a smile across your face. We are always open to receiving valuable feedback from you which will in turn help us serve you better. You are encouraged to convey your feedback through the below listed ways:

  • Through feedback form available with Service Advisor desk.
  • Through CVP Questionnaire to familiarise you when Ford Contacts you. This will be handed over to you by the ServiceAdvisor.
  • Through Telephone call after THREE days of service delivery.
  • Ford may keep in touch with you within a month of the service visit.
  • One of our Managers will contact you on going through the feedback you have given to understand and serve you better.

To reach you correctly, we may seek to know the contact number and email id of this vehicle user. We may use this to request your feedback through a web survey. If there is a change / update in your contact details, we would appreciate if you could provide the details to our Service Advisor.

Customer View Point

Through this medium, Ford Motor Company attempts to reach out to customers after their service visit using the email address provided.This gives us information about your view on the service provided.A sample questionnaire will be supplied to you separately for your reference. This will familarise you over the Customer View Point format. You may be expected to view and offer your opinion through web enabled method. In case you need supportIf your concerns are not addressed to your satisfaction in any of the branch after contacting the Branch Heads, please contact:

John J Heavenly: 99822074
Or write toacmserv@omantel.net.om

Thank you for visiting us. Ford would like to seek your viewpoint about our service.If you are happy with our service, please rate us EXCELLENT or VERY GOOD, If you are not please contactJohn J Heavenly

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