Service

Ford Motor Company and Ford Oman thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.


Our Service Center

At Ford Oman we are committed to investing as much care into servicing and repairing your vehicle as Ford do into building it.
Our highly skilled Ford-trained technicians will use Ford-specific tools and the latest computerized diagnostic equipment designed specifically for your Ford. We guarantee to use only original Ford parts, engineered to fit and perform perfectly with your vehicle.

Ford Oman (Arabian Car Marketing Co.LLC) have designed attractive service packages that suit you needs and give you the benefit of saving up to 40%. During your next visit ask for more details with any of our service advisors on the available service packages and their associated benefits.


Warranty

KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service.
If you bought a previously owned vehicle, you are eligible for any remaining warranty coverages.

WARRANTY COVERAGE
When you’re behind the wheel of a new vehicle, the last thing you need is to worry. Ford Motor Company provides a 3-year or 60,000kms, whichever comes first, New vehicle limited warranty and 5-year or 100,000Kms, whichever comes first, Powertrain warranty on all NA sourced vehicle. ... allowing you to keep your mind on more important things, like where you’re driving next.
Additional or extended warranties may be available on selected models; please contact us for more information and the latest promotions.


Vehicle Maintenance

MAINTAIN YOUR VEHICLE PROPERLY
i. Your Owner Guide indicates the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance and help increase the value you receive when you sell or trade your vehicle.
ii. It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner Guide will invalidate warranty coverage on parts affected by the lack of maintenance.
iii. At Ford Oman, our Service Center has factory-trained technicians who can perform the required maintenance using genuine Ford parts. Our dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.

MAINTENANCE/WEAR
The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. As the owner, you are responsible for these items.
Examples of maintenance and normal wear include but are not limited to;

  • oil changes
  • manual clutch components
  • oils, lubricants, other fluids
  • wiper blades
  • oil/air filters
  • wheel alignments and tire balancing
  • tire rotation
  • brake pad/lining and rotor/drum
  • cleaning/polishing
  • light bulbs
  • batteries
  • belts
  • paint corrosion
  • trim appearance
  • shock absorbers/struts
  • suspension joints and bushings


Ford Protect


Unexpected repairs can be costly – protect yourself, your vehicle and your budget.


ESP PremiumCARE – Factory-like coverage provided by Ford Motor Company and the only program backed by Ford. Enjoy your vehicle worry-free, long after your new vehicle limited warranty expires.


  • With more than 1,000 components covered, you’re protected for covered repairs down the road
  • Customize a plan that’s right for you with coverage terms up to 8 years or up to 300,000 km, depending on the plan you select
  • ESP PremiumCARE offers multiple coverage duration and kilometer options


Premium Maintenance Gives You Genuine Peace of Mind from Ford Motor Company.

Premium Maintenance from Ford Protect covers routine inspections, preventive care and replacement of normal “wear and tear” items that require periodic attention, including:

  • Engine Oil & Filter Changes
  • Multi-point Inspections
  • Replace Shock Absorbers
  • Tire Rotations
  • Clutch Discs
  • Spark Plugs
  • Engine Belts, Hoses, Hose Clamps
  • Wiper Blades


Ford Protect Plans are honored by all authorized Ford dealers in the Middle East. That means you get:

  • Reliable, quality service at any Ford dealership
  • Repairs performed by factory trained technicians, using genuine parts


Transferable Coverage

If you sell your vehicle before your Ford Extended Service Plan coverage expires, you can transfer any remaining coverage to the new owner.

Whenever you sell your vehicle, prospective buyers may have a higher degree of confidence that vehicle was properly maintained with Ford ESP, thereby improving resale value.


Contact us today and find out how to register for peace of mind protection for your vehicle


Ford Road Assist (RSA)


Ford Road Assist provides complimentary roadside assistance to Ford retail customers. Fleet customers are not covered under the Ford Road Assist program.


Coverage period

The vehicle is covered for the length of its manufacturer warranty, regardless of any change in ownership during the covered period.

Ford provide 5 years or 100,000 km* (Whichever comes first)


*applies to 2011 and newer model year vehicles.


Services

Assistance will be provided wherever services can be delivered by land vehicle on public roads, where access is possible and permissible by local law. However, the roadside assistance services will not be provided where or when weather, security or other circumstances make the provision of the services impossible or threaten the safety of the persons or equipment intended to provide the services. Desert and off -road recoveries as well as sand and mud extraction services are not covered under this program.

  • Towing
  • Flat Tire Change
  • Battery Jump-Start
  • Fuel Delivery
  • Lockout Assistance


Please have the following information ready when calling Ford Road Assist:

  • VIN (which can be found on your Ford Road Assist card or vehicle registration card)
  • Registration number of your vehicle
  • Your exact location
  • Your contact telephone number


The RSA Call Center is open 24/7 with English and Arabic speakers.

Oman: 24571366
International: +9714 3322566


FORD SERVICE
SL. No
BranchesTelephone
1Al Kamil
25557653
2Al Mawaleh
24550221
3 B B Ali25553797
4Bahla
25419110
5Barka
26887610
6Bidaya
26803929
7BPC
24625098
8Bureimi
25660153
9Dibba
26839067
10Fahud
24385210
11Gabbi
92800273
12Ghala
24625006
13Ibra
25541793
14Ibri
25687141
15Khasab
26730228
16Marmul
24386481
17Nizwa
25411174
18Rustaq
26875003
19Salalah
23212643
20Sinaw
25524530
21Sohar
26858615
22Sur
25541557
23Suwaiq
99885917
24Thurmrait
23279411
25Wadi Kabir
24816968
26Wattayah
24579771

Contact Us

If you need Customer Assistance, our Customer Relationship Center is available to assist you with all your automotive needs.

Contact Us!

Latest News