WE GO FURTHER TO SATISFY YOU
Welcome PageAbout ACMService IntervalWhat Will Be ReplacedFirst Service VisitContact Details of the BranchService PackagesFord Tamin / Loyalty ProgramYour Satisfaction Matters Customer View Point Your Satisfaction Matters Thank You
It is an honour for us to welcome you to the FORD and Arabian Car Marketing Company family. We congratulate you on this remarkable decision of owning a FORD.
As you are well aware, Ford is one of the world’s safest, reliable and well-trusted brands. By choosing Ford you have chosen to benefit from their award-winning characteristics.
On this milestone we wish to present to you the ‘Know Your Product’ booklet that will assist you in knowing more about your Ford. The subjects will cover details about Service Availability; Service Accessibility across Oman and Service Affordability for your vehicle.
By presenting this booklet to you, we hope to get you familarised with the service aspects of your Ford. This in turn will allow us to serve you better.
Once again, we congratulate you on making the right choice and wish you a Happy and Safe Motoring !
Arabian Car Market Company LLC
Arabian Car Marketing Company LLC has been associated with Ford since 1988 and is the exclusive distributor for Ford and Lincoln vehicles in Oman.
ACM has 7 Ford sales branches and service facilities in 26 locations across Oman. Our exclusive service Facility is based in Wattayah, Muscat.
ACM has the most modern diagnostic equipment handled by fully trained technicians who are certified by Ford to handle and diagnose Ford and Lincoln vehicles across Oman. Our comprehensive service and spares coverage provides customer support across Oman. This is backed by ready spare parts availability at all locations.
ACM also has an exclusive Lincoln showroom in Wattayah that caters to customers of the Lincoln range.
NOW SERVICE YOUR FORD AND LINCOLN
EVERY 10,000 KMS OR ONCE IN 6 MONTHS
(WHICHEVER IS EARLIER)
Use of Motorcraft Synthetic Engine Oil from Ford Motor Company optimizes the engine life of your Ford and Lincoln Vehicle. And what you get is a longer peace-of-mind and extended smiles per mile. Now Go Further with the New Extended Service Interval.
|S.No ||Part ||Petrol (Every Kms) ||Diesel (Every Kms) |
|1 ||Engine Oil & Filter ||10,000 ||10,000 |
|2 ||Fuel Filters (EM & FM) ||40,000 |
|3 ||Engine Air Filter ||50,000 ||72,000 |
|4 ||Cabin Air Filter ||50,000 ||50,000 |
|5 ||Seat Filter ||50,000 ||50,000 |
|6 ||Coolant ||160,000 ||160,000 |
|7 ||Spark Plugs ||160,000 |
|8 ||Accessory Belt ||160,000 ||240,000 |
|9 ||ATM Fluid/Filters ||240,000 ||240,000 |
|10 ||Transmission Fluid (M) ||150,000 ||150,000 |
|11 ||Front Axle Fluid ||240,000 ||240,000 |
|12 ||Front Wheel Bearings ||240,000 ||240,000 |
|13 ||Rear Axle Fluid ||240,000 ||160,000 |
|14 ||Transfer Case Fluid ||240,000 ||240,000 |
Like any vehicle, your Ford too requires you to bring it for regular service. This helps in keeping your Ford fit and making your journeys rewarding.
As per our service policies, to serve you better, all vehicles are admitted for service through appointments except those that require critical/emergency attention.
Just so that you don’t spend precious time reminding yourself about this simple task, our service team leaders will speak to you a week before your service due date. This personalized reminder service comes at no extra cost and will remind you to schedule an appointment whenever service is due.
On an average the period of service for any Ford vehicle is around 90 minutes. This is in case the vehicle is admitted for regular service with no extraordinary faults. The same may extend to an hour in case of a major service interval.
|SL. No ||Branches ||Current Telephone No |
|2 ||Al Mawaleh ||24550221 |
|3 ||B B Ali ||25553185 / 3263 |
|5 ||Barka ||26887574 |
|6 ||Bidaya ||26803930 / 3920 |
|7 ||BPC ||24625045 |
|8 ||Bureimi ||25660153 |
|9 ||Dibba ||26839067 |
|10 ||Fahud ||24384886 |
|13 ||Ibra ||25571493 |
|14 ||Ibri ||25687143 |
|15 ||Khasab ||26730228 |
|16 ||Marmul ||24386297 |
|17 ||Nizwa ||25213041 / 3042 |
|18 ||Rustaq ||26875003 |
|19 ||Salalah ||23217450 |
|21 ||Sohar ||26858578 |
|22 ||Sur ||25541557 |
Ford’s Road Assist is a complimentary roadside assistance offered on purchase of your new Ford/Lincoln vehicle. This service is valid anywhere in the GCC and available up to 5yrs/100,000kms for Ford and 6yrs/120,000kms for Lincoln whichever is earlier.
To avail this service you will have to provide your vehicle’s VIN(Vehicle Identification Number) displayed just below the Front Windscreen and Plate Number apart from your location and contact number.
For complete details on eligibility, service provided, exclusion and conditions, please refer to Ford’s Road Assist Booklet given to you on purchase of your vehicle.
Various Service Packages Available
•FORD - ESP - Start - up - One time purchase up to 6 yrs/200,000 kms with one upgrade.
•FORD - ESP-Flexible-Any time purchase from the current kilometre to 3 yrs/60,000 kms.
ACM -PPS-Any time purchase from the current kilometre to 2 yrs/40,000 kms.
Ford Tamin is a joint venture between ACM - Ford & AL-Ahlia Insurance Company. Ford Tamin offers Comprehensive Motors Insurance for Ford Vehicles featuring:
This Customer Loyalty Program rewards Ford and Lincoln vehicle owners for their loyalty in maintaining their vehicles, with us and using our service & parts facilities. The salient features are:
Customers can redeem the points at their convenience against service visits in the service facility.
We are continuously going all out to bring a smile across your face. We are always open to receiving valuable feedback from you which will in turn help us serve you better. You are encouraged to convey your feedback through the below listed ways:
Through this medium, Ford Motor Company attempts to reach out to customers after their service visit using the email address provided.This gives us information about your view on the service provided.
A sample questionnaire will be supplied to you separately for your reference. This will familarise you over the Customer View Point format. You may be expected to view and offer your opinion through web enabled method.
In case you need support
Thank you customer for visiting us. Ford would like to seek your view point about our service.
If you are happy with our service, please rate us
EXCELLENT or VERY GOOD
If you are not
John J Heavenly
|3||B B Ali||25553797|