Ford Genuine Parts
Dear Customer, it is an honour for us to welcome you to the FORD and Arabian Car Marketing Company family. We congratulate you on this remarkable decision of owning a Ford.
As you are well aware, Ford is one of the world’s safest, reliable and well-trusted brands. By choosing Ford you have chosen to benefit from their award-winning characteristics. The team congratulate you on making the right choice and wish you a Happy and Safe Motoring!
Ford Service Information
NOW SERVICE YOUR FORD AND LINCOLN EVERY 10,000 KMS OR ONCE IN 6 MONTHS (WHICHEVER IS EARLIER)
Use of Motorcraft Synthetic Engine Oil from Ford Motor Company optimizes the engine life of your Ford and Lincoln Vehicle.And what you get is a longer peace-of-mind and extended smiles per mile.Now Go Further with the New Extended Service Interval.
Like any vehicle, your Ford too requires you to bring it for regular service. This helps in keeping your Ford fit and making your journeys rewarding.As per our service policies, to serve you better, all vehicles are admitted for service through appointments except those that require critical/emergency attention.Just so that you don’t spend precious time reminding yourself about this simple task, our service team leaders will speak to you a week before your service due date. This personalized reminder service comes at no extra cost and will remind you to schedule an appointment whenever service is due.On an average the period of service for any Ford vehicle is around 90minutes. This is in case the vehicle is admitted for regular service with no extraordinary faults. The same may extend to an hour in case of a major service interval.
Ford’s Road Assist is a complimentary roadside assistance offered on purchase of your new Ford/Lincoln vehicle. This service is valid anywhere in the GCC and available up to 5yrs/100,000kms for Ford and 6yrs/120,000kms for Lincoln whichever is earlier.To avail this service you will have to provide your vehicle’s VIN (VehicleIdentification Number) displayed just below the Front Windscreen and Plate Number apart from your location and contact number.Please call 24571366 for Oman.For complete details on eligibility, service provided, exclusion and conditions, please refer to Ford’s Road Assist Booklet given to you on purchase of your vehicle.
Maintenance Plan provides worry-free driving by including all scheduled maintenance as a pre-paid expense.
Various Service Packages Available
Ford Tamin is a joint venture between ACM-Ford & AL-Ahlia Insurance Company. Ford Tamin offers Comprehensive Motors Insurance forFord Vehicles featuring:
Walla Customer Loyalty Program rewards Ford and Lincoln vehicle owners for their loyalty in maintaining their vehicles, with us and using our service & parts facilities. The salient features are:
Your Satisfaction Matters
We are continuously going all out to bring a smile across your face. We are always open to receiving valuable feedback from you which will in turn help us serve you better. You are encouraged to convey your feedback through the below listed ways:
To reach you correctly, we may seek to know the contact number and email id of this vehicle user. We may use this to request your feedback through a web survey. If there is a change / update in your contact details, we would appreciate if you could provide the details to our Service Advisor.
Through this medium, Ford Motor Company attempts to reach out to customers after their service visit using the email address provided. This gives us information about your view on the service provided.
A sample questionnaire will be supplied to you separately for your reference. This will familarise you over the Customer View Point format. You may be expected to view and offer your opinion through web enabled method.
If your concerns are not addressed to your satisfaction in any of the branch after contacting the Branch Heads, please contact:
Sampath Kumar: 99010648
Or write to [email protected]
Thank you for visiting us. Ford would like to seek your viewpoint about our service. If you are happy with our service, please rate us EXCELLENT or VERY GOOD, if you are not please contact Sampath Kumar.